Help

Browsers and technology

Here you will find questions about surfing the World Wide Web.

1. What is a browser?

   A browser acts like a type of signpost and is a navigation aid to Internet users searching for specific information, thanks to the graphic design of the screen surface. The most popular browsers are Microsoft Internet Explorer and Mozilla Firefox.

2. Do I need a particular browser version to access Sal. Oppenheim's home page?

   Our website is optimized for the following browsers:

   • Internet Explorer from version 6.0
   • Mozilla Firefox from version 2.0
   • Opera from version 9
   Important Notice:

   Please note that in order to attain optimal display and perfect functioning of this Web site, the following browser functions must be enabled:

   • Java Script
   • Style Sheets
   • Medium security level (MS IE)
   • Reproduce animations (MS IE under Internet Options/Advanced/Multimedia)
   • Reproduce sound (MS IE under Internet Options/Advanced/Multimedia)
   • Scripting (MS IE under Internet Options/Security/Custom level)
   Peculiarities

   The various Internet browsers available operate differently depending on the particular version and manufacturer. Generally, it is advisable to use the latest versions to ensure that the Web sites accessed can be displayed.

3. What is the provider?

   It is the service-provider that enables Internet access.
   Many people use the services of providers such as AOL, WEB and Cityweb.

4. What is meant by a hyperlink?

   A hyperlink is a highlighted text or image on a Web site, which, when clicked upon, calls up another document. It is also frequently called a "link".

5. What are PDF files?

   Using this format, users can download and save documents, preferably text documents. The document's original form is maintained during transfer, e.g. via the Internet.

6. How can I download a PDF file?

   PC
   Click the right mouse button (Windows only) and choose "Save Link As..." if you are using Netscape or "Save Target As..." in the context menu of Internet Explorer. The entire file will then be saved on your hard drive. You can then view the file with Acrobat Reader.

   Mac
   Click on the link using the mouse while simultaneously holding down the CTRL button, and, if using Netscape, select: "Save Link As..." or in Internet Explorer: "Save Target As...". The entire file will then be saved on your hard drive. You can then view the file with Acrobat Reader.

   

   If you have not previously installed Acrobat Reader, you can install it on your PC now by using the button in the margin.

Website accessibility

People with disabilities are very frequent users of the Internet. However, their disability often means they are continually confronted with barriers regarding technical accessibility and navigation.

For this reason, the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) established accessibility guidelines as early as 1999, which make it easier for disabled people to access the Internet and the information it offers. These guidelines became part of the German government’s 2002 act on barrier-free information technology (BITV). The act is designed to ensure that new and modified public information is offered in accordance with the law on the equality of disabled people.

To make unlimited access to all information possible, barrier-free websites have to fulfil a set of content, design and technical requirements stipulated by the BITV. These are divided into two priority levels. Sal. Oppenheim’s Internet presence is barrier-free in its main features due to the following characteristics:

• Content and layout are completely separate from each other
• The accessibility of the content can be guaranteed without style sheets and without JavaScript, in pure text browsers or through screen readers
• Colour and contrasts have been optimised
• There is a free choice of font size
• The content can be controlled using the keyboard
• There is extra information available to clearly identify links (so-called link titles)
• Use of W3C technology with a valid code

Data protection

Will the personal data that I communicate to the bank be handled confidentially?
Sal. Oppenheim jr. & Cie. KGaA gathers, stores and processes your personal data in accordance with the relevant legal requirements. Sal. Oppenheim jr. & Cie. KGaA does not forward personal data to third parties.

If, while registering for one of our services, you disclose personal data, rest assured that we will only use this within the scope required for performance of the particular service.

Should you have any questions relating to the handling of your data or transmission security, please email info@oppenheim.de.

Topics, content and services

1. How do I know what area I am currently in?

   The terms highlighted in blue in the navigation window refer to the chosen subject area!

2. Is there an overview enabling me to choose specifically from particular topics?

   Yes, if you click on Directory, a topic overview opens. You can also reach the sitemap by clicking on the standard navigation (top right).

3. Where do I find further company information on Sal. Oppenheim?

   You can gather essential information on Sal. Oppenheim jr. & Cie. KGaA and our business divisions from the area press. From there you can download the topics that interest you as PDF documents.

4. Is it possible to view the content in another language?

   Yes. You can call up the German version. You can also reach the option by clicking on the standard navigation (top left).

5. Do the various language versions differ with regard to content?

   The structure is basically the same for all languages. Generally, the most important information about the bank is available in both English and German. With regard to the specific product areas (e.g. www.oppenheim.lu or www.oppenheim.at), the multilingual content has been adapted to the particular local market in each case. The different websites of our subsidiaries can be found in the standard navigation under "Related websites" (below right)."

6. Can I become an online customer?

   Unfortunately, such a service is not possible because we cannot yet guarantee that the legal requirements would be met. Moreover, our bank places special emphasis on personal contact with customers!

7. Does the bank also provide its services as an online banking facility?

   With "MyOppenheim", we offer a customized Internet portal that provides an up-to-date and comprehensive information service.

8. How can I become a user of the exclusive "MyOppenheim" service?

   If you are already a private customer of Sal. Oppenheim, your personal consultant will handle your application. Just give us a call at +49 221 145-01. Alternatively, you can send an e-mail to info@oppenheim.de outlining your request.

9. Do I have the option of contacting a service hotline if I have any problems browsing your home page?

   Simply e-mail any queries or comments to webmaster@oppenheim.de, and they will be dealt with by our Web team.