Here you will find questions and answers about surfing the World Wide Web.

1. What is a browser?
A browser is a program for viewing pages on the World Wide Web. It interprets the code created in various programming languages (e.g. HTML, Flash, etc.) and produces it visually. The best known browsers are Microsoft Internet Explorer and Mozilla Firefox.

2. Do I need a specific browser version to access Sal. Oppenheim's website?

• Our website has been optimised for the following browsers:
  • Internet Explorer Version 7.0 and 8.0
  • Mozilla Firefox Version 3.6
  • Apple Safari 5.0.3
    
    

The available Internet browsers have version-specific functions and vary depending on the manufacturer. It is generally advisable to use the browsers mentioned above to access our web pages. Other browsers may display the pages incorrectly.

3. Which basic settings should be enabled in my browser?
To display our website optimally and avoid errors, the following browser functions must be enabled:

• JavaScript/Active Scripting
  • Internet Explorer 7-8: Under "Tools" > "Internet Options" > "Security" tab select the Internet zone and click on "Custom level“. Under "Scripting" enable "Active scripting" and confirm twice with OK.
    
    
  • Firefox 3.6: Under "Tools" > "Options" select the "Content" tab. Tick the box marked "Enable JavaScript".
    
    
  • Reload the current page to make the changes visible.
    
    
• Medium security level
  • Internet Explorer 7-8: Under "Tools" > "Internet Options" > "Security" tab move the slider in "Security level for this zone" to "medium".
    
    
• Cookies
  • Internet Explorer 7-8: Under "Tools" > "Internet Options" > "Privacy" tab move the slider to "Accept all cookies" (low).
    
    
  • Firefox 3.6: Under "Options" > "Privacy" set the drop-down menu next to "Firefox will:" to "Use custom settings for history". Tick the box next to "Accept cookies from sites" and confirm.
    
    
• Style Sheets
  • Internet Explorer (version 8 onwards): Under "View" > "Style" select "Default Style„
    
    
  • Firefox 3.6: Under "View" > "Page Style" select "Basic Page Style".
    
    

1. What is an ISP?

An ISP is an Internet service provider that establishes Internet connectivity through the transfer of data packets. You need an ISP in order to access the Internet. Well-known German ISPs include Telekom, 1 und 1 and Netcologne.

2. What is a hyperlink?

A hyperlink, sometimes called a link for short, is an electronic cross-reference that links both text and images with related content. Text with a hyperlink is usually highlighted in a different colour.

3. What are PDF files?

PDF (Portable Document Format) files can be used across different computing platforms and are suitable for exchanging with other computer users. They enable documents to be displayed without access to the programs in which the content was originally created. The original form of the content is thus maintained when the file is transferred to other computers, e.g. via the Internet. You can download PDF files from the Internet and save them on your hard drive.

4. How can I download a PDF file?

PC
To download a PDF file, click with the right mouse button (in Windows only) on the file icon or link and select "Save target as..." from the context menu. The relevant file will then be saved on your hard drive. The Acrobat Reader program must be installed on your computer in order for you to open the file.

Mac
To download a PDF file, use your mouse to click on the icon/link while pressing the CTRL button at the same time and select: "Save as...". The file will then be saved on your hard drive. The Acrobat Reader program must be installed on your computer in order for you to open the file.

If Acrobat Reader is not yet installed on your PC, you can download it by clicking on this button.

People with disabilities are frequent users of the Internet. However they are often faced with technical access and navigation barriers due to their disabilities.

For this reason, the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) established access guidelines in 1999 to provide easier access to the Internet and the information available on it for people with disabilities. These guidelines were also incorporated into the German Federal Ordinance on Barrier-Free Information Technology (BITV), implemented by the federal government in July 2002. The ordinance regulates the design and restructuring of public information sources in accordance with the Equal Opportunities for Disabled People Act (Behindertengleichstellungsgesetz – BGG).

To ensure unrestricted access to all information, accessible websites must fulfil a series of content, design and technical requirements stipulated by the BITV, which are divided into two levels of priority. The Sal. Oppenheim website is considered largely accessible due to the following features:

• Content and layout are completely separate from one another
• Accessibility of content is guaranteed without style sheets or JavaScript, text-only browsers or via screen readers
• Colours and contrast have been optimised
• Text size can be changed as desired
• The keyboard can generally be used for navigation
• Additional information is available to explain links (known as link titles).
• Current W3C technology has been adopted with validated code

At Sal. Oppenheim jr. & Cie. AG & Co. KGaA and its subsidiaries, we are conscious of our responsibility to protect and secure the data entrusted to us and place great importance on taking all the necessary measures to guarantee this. You can find a detailed statement on the protection of your data here.

1. How do I know which area I am currently in?
The navigation terms in red indicate the selected subject area. You will also find "breadcrumbs" above the page content. These show exactly where you are on the website.

2. Is there an overview allowing me to choose particular subject content?
Yes, click on Sitemap to open a subject overview. You can also access it via the standard navigation bar at the bottom right of every page, or through the direct links dropdown menu at the top right of every page.

3. Is it possible to view the content in another language?
Yes, you can change the language in which the content is displayed. You can access this option via the standard navigation bar (top left).

4. Do the different language versions differ in content?
No. The content is the same in all languages. In the case of the different country websites (e.g. www.oppenheim.lu or www.oppenheim.at) some content has been adapted to the particular requirements of the local market in each case. The different country websites can be accessed via "Change country" on the standard navigation bar (top right).

5. Where can I find an organisational chart for the Oppenheim Group?
An organisational chart for the Oppenheim Group is provided under Company > Locations.

6. I would like to visit one of Sal. Oppenheim's locations. Where can I find directions?
You can find directions to our locations under Company > Locations and the respective country and company.

7. Can I fill out an agreement online to open an account or securities account?
No, we are unable to offer this service for legal reasons. A new account or securities account can only be opened if you are physically present to prove your identity. Please contact us to arrange an appointment. You can contact us by telephone on +49 221 145-01. Alternatively send your request by e-mail to koeln@oppenheim.de Direct contact persons are also listed in the "Services" and "Contact us" sections of our website.

8. Does Sal. Oppenheim also provide online banking?
We do not currently offer online banking for account or securities account transactions as we place special emphasis on personal contact with clients. However, MyOppenheim offers you an informative overview of your securities accounts with statements, structures, turnover, performance, etc.

If you are already a private client at Sal. Oppenheim, your personal advisor will be happy to register you for this service. You can contact us by telephone on +49 221 145-01. Alternatively send your request by e-mail to koeln@oppenheim.de

9. I need my Sal. Oppenheim bank cards to be blocked. What number should I call?
You can arrange for your cards to be blocked by calling the central emergency number +49 116 116, even from abroad. Please be ready to quote our bank sort code 370 302 00, your account and/or card number and the name of the cardholder.

10. Is there a service hotline for any problems that arise during a visit to the website?
You can send questions and comments to our web team at any time by e-mailing webmaster@oppenheim.de During business hours you can contact us on +49 221 145-4545.